Return Policy

Our Return Promise

At AquaPod, we stand behind the quality of our products. If you're not completely satisfied with your AquaPod kit, we offer flexible return options to ensure your complete satisfaction.

Return Window

Standard Returns: 30 days from delivery date Extended Returns: Items with manufacturing defects or damage

Return Conditions

Eligible for Return

  • Unused Items: Products in new, unused condition with original packaging
  • Defective Products: Items with manufacturing defects or damage
  • Wrong Item: If we shipped the incorrect product
  • Unopened Accessories: Sealed filters, and replacement liners

Return Restrictions

The following items cannot be returned for hygiene and safety reasons:

  • Used AquaPod Kit i.e. bathtub bladder
  • Items damaged due to misuse or normal wear
  • Products missing original packaging or accessories

Return Process

Step 1: Initiate Return Request

Step 2: Return Authorization

  • Provide order number and reason for return
  • Receive Return Merchandise Authorization (RMA) number
  • Get prepaid return shipping label (for eligible returns)

Step 3: Package & Ship

  • Include all original packaging, accessories, and documentation
  • Attach RMA number prominently on package
  • Use provided prepaid label or arrange your own shipping

Return Shipping

Free Return Shipping:

  • Defective or damaged products
  • Wrong items shipped by us

Customer Pays Return Shipping:

  • Change of mind returns under $75
  • Returns without original packaging

Return Shipping Methods: We recommend using trackable shipping methods. AquaPod is not responsible for items lost during return transit.

Refund Processing

Refund Timeline

  • Inspection: 2-3 business days after we receive your return
  • Processing: 3-5 business days for refund to appear in your account
  • Total Time: Typically 5-8 business days from when we receive the return

Refund Methods

  • Original Payment Method: Full refund to credit card, PayPal, etc.

Refund Amounts

  • Full Refund: Purchase price minus any return shipping fees (if applicable)
  • Partial Refund: For items returned without original packaging or accessories

Exchanges

Direct Exchanges

  • Size/Model Changes: Exchange for different AquaPod model
  • Defective Items: Immediate replacement for defective products

Exchange Process

  • Follow standard return process and indicate "Exchange"
  • New item ships once we receive and inspect returned item
  • Pay difference for upgraded models or receive refund for downgrades

Warranty vs. Returns

Manufacturing Defects: Covered under our 1-year limited warranty - no return needed for warranty repairs

Buyer's Remorse: Standard return policy applies

Damaged in Shipping: Report within 48 hours - considered shipping damage, not return

Return Status Tracking

Track your return progress:

  • Email Updates: Automatic notifications at each step
  • Phone: Call customer service for real-time updates

Customer Service

Returns Department:

Return Address

AquaPod Returns Center
7115 Southpoint Pkwy Suite 5 PMB 174 Brentwood, TN 37027
United States

Always include your RMA number with returns

Quality Guarantee: We're committed to your satisfaction. If you experience any issues with our return process, please contact our customer service manager directly at info@aquastorage.com.