Shipping policy

Shipping Policy

Processing Time

Order Processing: All orders are processed within 1-2 business days (Monday-Friday, excluding holidays). Orders placed after 2:00 PM EST will be processed the following business day.

Custom Orders: AquaPod kits with custom configurations may require 3-5 additional business days for processing.

Order Tracking

Once your order ships, you'll receive:

  • Email confirmation with tracking number
  • SMS updates (if opted in)
  • Real-time tracking through our website

Track your order anytime by visiting our Order Status page or clicking the tracking link in your shipping confirmation email.

Delivery Information

Signature Requirements: Orders over $200 require adult signature upon delivery.

Delivery Attempts: Carriers typically make 2-3 delivery attempts. If delivery is unsuccessful, packages may be held at local facility for pickup or returned to sender.

Delivery Address: Please ensure your shipping address is complete and accurate. We cannot be responsible for packages shipped to incorrect addresses provided by the customer.

Shipping Damage & Lost Packages

Damaged Packages: Inspect your AquaPod kit immediately upon delivery. Report any shipping damage within 48 hours by contacting our customer service team with photos of the damaged packaging and contents.

Lost Packages: If your tracking shows delivered but you haven't received your order, please wait 24 hours and check with neighbors or building management. Contact us if the package remains missing after this period.

Insurance: All orders are automatically insured up to the purchase value at no additional cost.

Holiday & Weather Delays

Shipping times may be extended during:

  • Peak holiday seasons (November-January)
  • Severe weather conditions
  • Carrier service disruptions

We'll notify customers of any expected delays via email.

Contact Information

Shipping Questions:

Customer Service: